Service Companies Management


General Information of the Course

Service Companies Management Dossier

Services in the Modern Economy

The Eight Components of Integrated Service Management

Understanding Service Processes

The Service Customer

Managing Service Encounters

The Moments of Truth

Complaint Handling and Service Recovery



M.B.A. Miguel Angel Herrera González, Ing.:


Last update on March 5, 2013
(c) M.B.A. Miguel Angel Herrera, all rights reserved